If you notice an unauthorized transaction, immediately lock your card in the app and contact support. We'll work with you to investigate the unauthorized transaction and get a replacement card ASAP.

To lock your card, follow these steps:

  1. Navigate to the card tab in the Tiv App.

  2. Tap the Lock button from the menu underneath your card.

  3. Select the account you would like to lock by tapping on the lock/unlock toggle.

To contact support, navigating to your profile page via the upper right-hand corner of the app and tap Support. Tap the live chat option and a customer support agent will help you investigate the issue.

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