To load up your Tiv card, you will first need to add a funding method to transfer funds from! Please follow these steps to connect your preferred funding method:
In the Tiv app, tap the Card tab on the bottom right.
Select "Add +" from the options shown under your virtual card.
Tap "Add a funding method" to be redirected to Plaid.
Please be aware Tiv uses Plaid to allow you to connect your financial account(s) quickly and will not sell your personal information or use it without your permission.
Type in the name of your bank and/or select it from the list of Institutions.
If you do not see your bank listed, please select the "Link with account numbers" option to connect your financial account instead.
Use your email/username and password to login to your bank account.
Confirm the account(s) you want to link to your Tiv account, then tap "Connect".
Now that you've got your funding method connected, you're ready to load up your card!
To transfer money to your Tiv card, please follow these steps:
Tap the Card tab on the bottom right.
Select "Add +" from the options shown under your virtual card.
Confirm the funding method shown is the correct account you'd like to transfer money from.
Insert the desired amount in the "Amount" field. The maximum amount is $1,000.
Confirm everything looks correct, then tap "Add funds".
Depending on when you initiate the transaction, you should see your funds posted within 2-3 business days! Transactions made after 3 PM ET or on a weekend or holiday will be processed the next business day.
Please don't hesitate to email us at [email protected] or reach out through the in-app support if you have any questions or concerns about your transaction(s)!